Frequently Asked Questions

Yes, possible.

Go to "Track Shipment", the system will provide you with up to date status of your shipment. Either enter your HBL number or mobile number to access the information.

Sorry, we do not operate door to door services to other countries. We move shipments to airports only.

Minimum chargeable weight on our door to service is 5kgs. Airport AITA rules will apply.

Ensure that your shipment is clearly marked with your and the consignees official names and active contact. Plus a photocopy of your iqama.

In Saudi Arabia, you can pay any of our staff and ensure a receipt is issued on the spot as proof of payment. You can also deposit directly to our account. In Kenya you can either pay via MPESA or deposit directly into our account.

Ensure that your shipment is clearly marked with your and the consignees official names and active contact. Plus a photocopy of your iqama.

We only sell company cartons for sr 15/ per carton but do not undertake packaging of shipments. As a private enterprise our staff provide packaging services on mutual understanding between them and shippers, the company is not liable.

Transit time between Jeddah and Mombasa is 21 days. Allow 3-4 days to shipments whose final destination is other than Mombasa.

The shipper will be notified via SMs once cleared from Mombasa port and the consignee will be notified via SMS once shipment is dispatched. We also have an active facebook page where the status of any consignment LOT is published.

Yes, proof of the consignees identification is necessary. An original national ID or passport must be presented before the shipment can be handed over.

Report to Jeddah office in writing via an email atinfo@zaincocargo.comwithin three days. Any claim after this will not be entertained.

10 free days are allowed from date of arrival, after that a storage charge is applied of Kes 1.50 per kilo per day.

Our headquarters is in Jeddah - details on our contact page.

 Our headquarters is in Mombasa, our main branch is in Nairobi - details on our contact page.

ZAINCO does not allow a combination of shipments.

No, a shipment will only be delivered to the specified consignee's address as declared by the shipper.

You need to SMS the amount deposited, your HBL number and the specific bank account you made the deposit to 0505691673. So that we can immediately issue a receipt to effect the payment.

No, we only deliver a shipment once full payment has been made. That is freight plus any other additional charges the shipment might have incurred.

Contact our staff operating nearest to your location - go to our contact page.

Yes, it is common practice for shops to deliver shipments directly to our office. What you must ensure is that your shipment is clearly marked with your and the consignees official names and address, as well as give the shop owners our correct contacts for them to locate us.

Yes, we do provide that service. So long as,
(1) The request is in written form through the director.
(2) Funds are made available with the request.
(3) It's for a product whose specifications are universal, example electronics.